Return & Exchange Policy
We understand that sometimes you change your mind! If for any reason you are unhappy with your purchase from Rise Jewelry, please contact us with your order # within 30 days of receiving your order for a return or exchange. Items must be in its original condition with original receipt. The customer will be responsible for return shipping costs. A tracking number is recommended, as we are unfortunately unable to cover packages lost in the mail.
Returns & Exchanges: Please send us an email notifying us of your return or exchange request at info@risejewlery.com and send your item to: Rise Hawaii PO Box 1452, Waianae HI 96792. If you are exchanging, please specify which item you wish to exchange for. Exchanges can be made within 30 days of purchase. If you are shipping an item over $75, we highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Custom orders and orders using promotional codes are Final Sale.
Refunds:
Once your return is received and inspected, we notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Missing or Damaged Items:
If your package is missing or damaged, please file your claim with Route shipping insurance (if applicable) at https://claims.route.com/. Or, please contact the shipping provider for your order (USPS: 1-800-ASK-USPS).
Sale Items: Only regular priced items may be refunded, unfortunately sale items or items using promotional codes are all final sale.
Shipping Policy & Rates
Shipment Processing Time: All orders are processed within 3-5 business days. Orders are not shipped on weekends or Federal holidays. If placing an order during a sale or promotion, please allow for an additional 5-8 business days.
Shipping Rates
Destination
|
Carrier
|
Cost
|
Estimated Delivery Time
|
Hawaiian Islands
|
USPS First Class
|
$5
|
1-3 Business Days
|
Mainland USA
|
USPS First Class
|
$8
|
3-5 Business Days
|
International
|
USPS Int'l
|
Calculated
|
10 - 25 Business Days
|
*Note that Priority Mail Express is an option at checkout for both US & International orders. Cost for express shipping will vary depending on destination.
Privacy & Data Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from risejewelry.com (the “Site”).
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
When you place an order through our website, www.risejewelry.com, we will maintain your order information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
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